
Frequently Asked Questions
Color Sheet
FAQ
What is your processing time?
All orders are completed in the order they are received. Please allow 2 WEEKS from your initial purchase date for your order to be shipped. This processing time does NOT include shipping time.
What if I want a size or length that is not listed?
I am happy to accommodate you and your pup! If you don’t see a size or length you want, please use the contact us feature letting us know the details of your specific needs.
Do you offer international orders/shipping?
No, I do not accept international orders/international shipping at this time.
What is Biothane and how do I care for it?
Biothane is a waterproof, stink proof and under normal use, a more durable solution compared to traditional leather. Biothane can be called "vegan leather" and is a polyester webbing that has been coated in a colorful PVC outer layer.
If your Biothane gear gets dirty, just wipe dirt and grime away with a damp cloth. For more stubborn stains you can use a small amount of soap and/or rubbing alcohol to clean.
To maintain the waterproofing of the Biothane, all cut ends and punched holes have been sealed twice. With heat and with a sealer - this is recommended from the manufacturer of Biothane.